Privacy Policy

Last updated: September 6, 2026

1. Who We Are

This website, https://shanghai-toy.com/, is operated by Shanghai Xingzhi Inflatable Products Co., Ltd. In this Privacy Policy, “we”, “us”, and “our” refer to Shanghai Xingzhi Inflatable Products Co., Ltd.

For privacy questions or requests, contact us at sales@shanghai-toy.com.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you browse our website, submit an enquiry, create or use an account, place or discuss an order, leave a comment or review, or otherwise communicate with us.

3. Personal Data We Collect

Depending on how you use the website, we may collect:

• Contact and enquiry information: your name, company name, email address, telephone number, country or region, and the content of your message.
• Order and account information: billing and shipping details, account information, products requested or ordered, quantities, prices, order status, and related communications.
• Technical and usage information: IP address, browser and device type, operating system, referring page, pages viewed, approximate country or region, timestamps, security logs, and essential cookie or session identifiers.
• User-submitted content: comments, reviews, uploaded information, and associated metadata.

Please do not send payment-card details or other sensitive information through ordinary contact forms or email unless we provide a secure and appropriate method for doing so.

4. How We Use Personal Data

We use personal data to:

• respond to enquiries and prepare quotations;
• process, administer, fulfil, and support orders;
• provide account, customer-service, warranty, refund, and complaint support;
• send service messages, including account, order, and password-reset emails;
• operate shopping-cart and checkout functions;
• protect the website, prevent fraud, spam, abuse, and security incidents;
• understand website performance and improve our products and services; and
• meet accounting, tax, recordkeeping, dispute-resolution, and other legal obligations.

5. Cookies and Similar Technologies

We use essential cookies and similar technologies needed for shopping-cart, checkout, account login, security, language, and site-preference functions. Login and session cookies normally expire automatically according to their purpose. If you leave a comment, you may choose to save certain details in cookies for convenience.

Our current WP Statistics configuration does not set tracking cookies. It anonymizes IP information and stores aggregate statistics on our own website server. If this configuration changes, we will update this policy as appropriate.

Pages may contain content embedded from third-party websites, such as videos or social-media content. Those third parties may collect data or use cookies under their own privacy policies when you interact with the embedded content.

6. When We Share Personal Data

Access is limited to authorized personnel who need the information to respond to enquiries, manage the website, fulfil orders, provide support, or comply with legal obligations. We may also share only the information reasonably necessary with:

• website hosting, security, caching, backup, and technical-support providers;
• business email and communication service providers;
• shipping, logistics, customs, insurance, and delivery providers when needed to fulfil an order;
• payment or banking providers used for a transaction arranged with you;
• professional advisers such as accountants, auditors, insurers, and legal advisers; and
• government authorities or other parties when disclosure is required by law or necessary to protect legal rights and safety.

The website uses LiteSpeed caching technology. In some configurations, QUIC.cloud may temporarily process or cache website data to improve performance. Comments or reviews may also be checked by automated anti-spam services. If Gravatar is used, a hash derived from the commenter’s email address may be sent to Gravatar to determine whether a profile image is available.

7. International Processing

Because we serve international customers and may use service providers in different countries or regions, personal data may be processed outside your country or region. Where required by applicable law, we take reasonable steps to use appropriate safeguards for such processing.

8. How Long We Retain Personal Data

We generally retain personal data associated with enquiries, customer accounts, orders, support, comments, and reviews for up to 5 years from completion of the relevant transaction or the last meaningful interaction. We may retain specific records for longer where required by applicable tax, accounting, customs, product-safety, legal-claim, or other legal obligations.

Temporary cart, session, cache, and security data may be kept for shorter periods according to operational need. Data that has been irreversibly anonymized and no longer identifies an individual may be retained for statistical purposes.

9. Your Choices and Rights

Depending on the law that applies to you, you may have rights to request access to, correction of, deletion of, restriction of, or an electronic copy of your personal data, and to object to certain processing or withdraw consent where processing is based on consent. These rights may be limited where we must keep information for legal, security, accounting, or dispute-resolution reasons.

To make a request, email sales@shanghai-toy.com. We may need to verify your identity before completing a request.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal data. However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, service providers, or legal obligations change. The latest version will be identified by the “Last updated” date shown above.

12. Contact Us

Shanghai Xingzhi Inflatable Products Co., Ltd.
Email: sales@shanghai-toy.com
Website: https://shanghai-toy.com/